Operator Information and Licensing Details
This page sets out the legal and regulatory information applicable to Fortune Play Casino, operated at the domain fortune-play-casino-canada.com. The information provided below is intended to assist players in understanding the legal framework under which the platform operates, the obligations imposed on the operator by applicable regulations, and the rights and protections available to players. Players are encouraged to read this page in its entirety before registering an account or placing any wagers.
1. Legal Operator Details
Fortune Play Casino is owned and operated by Dama N.V., a company incorporated under the laws of Curaçao. The company is registered under registration number 152125, with its registered office located in Curaçao.
Dama N.V. operates Fortune Play Casino and a portfolio of other regulated online gaming platforms. All gaming activities conducted through fortune-play-casino-canada.com are carried out under the legal authority and commercial responsibility of Dama N.V. References to “the Operator,” “we,” “us,” or “Fortune Play Casino” throughout this page and across the platform’s terms and conditions refer to Dama N.V. in its capacity as the licensed gaming entity.
2. Licence Information
Licence Number and Type
Fortune Play Casino holds an online gambling licence issued under the number OGL/2023/174/0082. This is a remote gaming licence of the type issued to operators providing internet-based casino gaming services, including but not limited to slot games, table games, live dealer games, and instant-win products.
Issuing Regulatory Authority
The licence is issued by the Curaçao Gaming Control Board (hereinafter referred to as “the GCB”), the statutory body responsible for the regulation and oversight of online gambling activities carried out by operators registered in Curaçao. The GCB operates pursuant to the National Ordinance on Hazard Games (Landsverordening op de Kansspelen) and associated regulations applicable within the jurisdiction of Curaçao.
Players may verify the existence and status of Dama N.V.’s licence by contacting the Curaçao Gaming Control Board directly or by consulting the official register of licensed operators maintained by the GCB. Fortune Play Casino does not represent or warrant that this verification process is facilitated through this website; players are advised to use official GCB channels for confirmation purposes.
Licence Scope and Territory of Service
The licence granted to Dama N.V. authorises the provision of online gaming services to players in jurisdictions where access to such services is not explicitly prohibited by local law. Fortune Play Casino makes its services available to players located in Canada. It is the responsibility of each player to ensure that accessing and using online gaming services is permitted under the laws of their specific province or territory of residence within Canada.
The Operator does not provide services to players located in jurisdictions where online gambling is prohibited by law. Players who access the platform from a restricted jurisdiction do so at their own risk, and the Operator reserves the right to void accounts and suspend access in such cases.
Age Restriction
Access to Fortune Play Casino is strictly limited to individuals who are 18 years of age or older. In provinces or territories of Canada where the legal gambling age exceeds 18, the applicable local age requirement applies. The Operator maintains age verification procedures as part of its account registration and identity verification processes. Any individual who provides false information regarding their age in order to access the platform will have their account suspended, any winnings forfeited, and may be reported to the relevant regulatory authority.
3. Anti-Money Laundering and Know Your Customer Policy
Regulatory Obligation
Dama N.V. is subject to anti-money laundering (AML) obligations pursuant to its licence conditions and applicable international standards, including guidance issued by the Financial Action Task Force (FATF). The Operator maintains a formal AML and Know Your Customer (KYC) policy designed to prevent the use of the platform for money laundering, terrorist financing, or any other illicit financial activity.
Identity Verification Requirements
All registered players are required to complete a identity verification process before withdrawals can be processed. The verification process may also be initiated at the point of registration or at any time during the account lifecycle at the Operator’s discretion or in response to regulatory requirements. Players will be asked to provide the following documentation:
- A valid government-issued photo identification document (such as a passport, provincial driver’s licence, or national identity card);
- Proof of residential address issued within the preceding three months (such as a utility bill, bank statement, or government correspondence);
- Verification of the payment method used to fund the account (which may include a copy of a bank card, a screenshot of an e-wallet account, or equivalent documentation);
- In cases where the source of funds is unclear or where deposits exceed established thresholds, documentation evidencing the source of funds or source of wealth may be requested.
Transaction Monitoring
The Operator employs automated and manual transaction monitoring procedures to identify patterns of activity that may indicate money laundering or other financial crime. Transactions that trigger internal risk thresholds are subject to enhanced due diligence review. The Operator reserves the right to delay, suspend, or refuse any transaction pending the outcome of such a review.
Reporting Obligations
Where the Operator identifies or reasonably suspects that a transaction is connected to money laundering or terrorist financing, it is obligated to file a suspicious activity report with the relevant authorities as required by applicable law and its licence conditions. The Operator is prohibited by law from disclosing to the player concerned that such a report has been made.
Player Cooperation
Players are required to cooperate fully with the Operator’s KYC and AML procedures. Failure to provide requested documentation within the timeframe specified by the Operator may result in the suspension of the player’s account and the withholding of withdrawals pending the resolution of outstanding verification requirements.
4. Data Protection and Privacy
Collection and Processing of Personal Data
Dama N.V. collects and processes personal data provided by players in the course of account registration, identity verification, and ongoing use of the platform. The categories of personal data collected include, but are not limited to, full legal name, date of birth, residential address, contact information, government-issued identification numbers, payment details, and records of gaming activity. This data is collected for the following purposes:
- Fulfilment of the contractual relationship between the Operator and the player;
- Compliance with KYC, AML, and other applicable regulatory obligations;
- Prevention of fraud and detection of suspicious activity;
- Customer support and account management;
- Responsible gambling monitoring and intervention.
Data Security
The Operator applies industry-standard technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between the player’s device and the platform is encrypted using Secure Sockets Layer (SSL) technology. Access to personal data within the Operator’s organisation is restricted to personnel who require it for the performance of their specific functions.
Data Retention
Personal data is retained for the duration of the account relationship and for such additional periods as may be required by applicable law, licence conditions, or legitimate business necessity. Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with the Operator’s internal data management procedures.
Third-Party Disclosure
The Operator does not sell personal data to third parties. Personal data may be shared with third-party service providers engaged by the Operator to perform functions necessary to the operation of the platform, including but not limited to payment processors, identity verification providers, and fraud detection services. All third parties engaged in this capacity are contractually required to maintain the confidentiality and security of the data shared with them. Personal data may also be disclosed to regulatory or law enforcement authorities where the Operator is legally required to do so.
Further details regarding the collection, processing, and protection of personal data are set out in the Privacy Policy, accessible via the footer navigation of the Fortune Play Casino website.
5. Responsible Gambling
Operator’s Commitment
Fortune Play Casino is committed to providing a gaming environment that supports responsible play. The Operator acknowledges that gambling carries inherent financial risk and that a minority of players may develop problematic gambling behaviours. The measures described in this section are implemented in fulfilment of the Operator’s obligations under its licence conditions and in recognition of its duty of care to players.
Player Protection Tools
The following responsible gambling tools are available to all registered players and may be activated through account settings or by contacting the customer support team:
- Deposit limits: Players may set a maximum daily, weekly, or monthly deposit amount. Reductions to existing limits take effect immediately upon request. Increases to existing limits are subject to a mandatory cooling-off period before they become effective.
- Loss limits: Players may set a ceiling on the amount they are prepared to lose within a defined timeframe.
- Wagering limits: Players may restrict the total value of bets placed within a specified period.
- Session time limits: Players may limit the duration of individual gaming sessions.
- Reality checks: Players may activate periodic notifications that display the net result of their gaming activity and prompt them to review their play.
- Cooling-off periods: Players who wish to take a temporary break from the platform may request a cooling-off period of a defined duration, during which access to the account will be suspended.
- Self-exclusion: Players may request self-exclusion for a fixed period or on a permanent basis. During a period of self-exclusion, the player’s account is suspended and the player is prevented from creating new accounts on the platform.
Age Verification and Minor Protection
The Operator implements age verification procedures at the point of registration and during the KYC process to prevent individuals under the age of 18 from accessing the platform. The Operator recommends that players who share their devices with minors make use of parental control software to prevent unauthorised access to gambling websites.
External Support Organisations
Players who are concerned about their gambling behaviour, or those of someone they know, are encouraged to seek assistance from the following independent organisations:
- Gambling Therapy (gamblingtherapy.org): A global service offering free, confidential online support for individuals affected by problem gambling;
- BeGambleAware (begambleaware.org): A charitable organisation providing guidance, information, and referral services for those experiencing gambling-related harm.
These services are independent of Fortune Play Casino and are provided at no cost to the user. The Operator does not receive any referral compensation from these organisations.
6. Dispute Resolution
Internal Complaints Procedure
Players who have a complaint or dispute arising from their use of the Fortune Play Casino platform are required to submit their complaint to the Operator’s customer support team in the first instance. Complaints may be submitted through the following channels:
- Email: support@fortune-play-casino-canada.com
- Live chat: Available 24 hours a day, 7 days a week, via the Fortune Play Casino website
- Telephone: +1 416 555 0147
When submitting a complaint, the player should provide their full account name, a clear and detailed description of the matter in dispute, and any supporting documentation that may be relevant. The Operator will acknowledge receipt of the complaint and will endeavour to provide a substantive response within a reasonable timeframe. Where the matter is complex or requires internal investigation, the Operator will notify the player of the expected timeframe for resolution.
Escalation and Alternative Dispute Resolution
In the event that a complaint is not resolved to the player’s satisfaction through the internal procedure, the player may escalate the matter to the Curaçao Gaming Control Board for review. The GCB has jurisdiction to consider disputes arising from the conduct of licensees regulated under its authority. Information regarding the GCB’s complaints process is available through the official Curaçao Gaming Control Board website.
Players may also seek recourse through applicable alternative dispute resolution (ADR) mechanisms available in their jurisdiction. The Operator does not waive any legal rights or defences by agreeing to participate in an ADR process.
Governing Law
The legal relationship between the player and Dama N.V. is governed by the laws of Curaçao, unless otherwise required by mandatory consumer protection legislation applicable in the player’s jurisdiction. Any dispute that cannot be resolved through the internal complaints procedure or alternative dispute resolution mechanisms may be submitted to the competent courts of Curaçao.
7. Platform Fairness and Game Integrity
All casino games made available through Fortune Play Casino are supplied by licensed third-party software providers. The random number generators (RNGs) underpinning the outcomes of non-live games are subject to independent testing and certification by recognised technical testing laboratories. The theoretical return-to-player (RTP) percentages for individual games are determined by the software provider and are disclosed within the game’s information panel.
Live dealer games are conducted by professionally trained dealers in licensed studio environments operated by Evolution Gaming and Playtech Live. These providers are independently regulated and are subject to regular audits of their studio operations and equipment.
The Operator does not alter or influence the outcome of any game operated by a third-party provider. Any concerns regarding the fairness of a specific game should be directed to the Operator’s support team, who may escalate the matter to the relevant software provider.
8. Contact Information
For queries relating to the information set out on this page, or for any other regulatory or compliance matter, players may contact the Operator using the following details:
- Operator: Dama N.V.
- Registered jurisdiction: Curaçao
- Licence number: OGL/2023/174/0082
- Email: support@fortune-play-casino-canada.com
- Telephone: +1 416 555 0147
- Postal address: CF Toronto Eaton Centre, 220 Yonge Street, Suite 110, Toronto, ON M5B 2H1, Canada
This page was last reviewed and updated in April 2026. The Operator reserves the right to amend the information contained on this page at any time in order to reflect changes in applicable law, regulatory requirements, or internal policies. Players are encouraged to review this page periodically to ensure they are familiar with the current terms of operation.