General Provisions
These Terms and Conditions govern the relationship between Fortune Play Casino (operated at https://fortune-play-casino-canada.com/) and any individual who accesses, registers, or uses the platform in any capacity. By creating an account or placing a wager, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety.
Fortune Play Casino is licensed under licence number OGL/2023/174/0082. The registered business address is CF Toronto Eaton Centre, 220 Yonge Street, Suite 110, Toronto, ON M5B 2H1, Canada. All player correspondence and support inquiries may be directed to support@fortune-play-casino-canada.com or by telephone at +1 416 555 0147.
These terms constitute a legally binding agreement. If any provision conflicts with applicable Canadian federal or provincial law, that provision will be interpreted to the minimum extent necessary to bring it into compliance, and the remainder of these terms will continue in full force.
Fortune Play Casino reserves the right to amend these Terms and Conditions at any time. Continued use of the platform following the posting of any amendment constitutes acceptance of the revised terms. Players who do not agree with a material change may close their account and withdraw their available balance before the change takes effect.
Eligibility and Registration Requirements
Age Verification
You must be at least 18 years of age to register an account or engage in any form of gambling activity on the Fortune Play Casino platform. This minimum age applies regardless of the province or territory in which you are located. In provinces where the legal gambling age is higher than 18, the higher age applies.
Fortune Play Casino takes age verification seriously and is required by law to confirm the age and identity of all players before processing withdrawals. Attempting to access the platform while under the legal age limit, or misrepresenting your age during registration, constitutes a material breach of these terms and may result in permanent account closure and forfeiture of any funds held in the account at the time the breach is discovered.
Geographic Eligibility
The platform is made available to residents of Canada. Players must confirm at registration that they are not located in any jurisdiction where online gambling is prohibited by applicable law. It is your responsibility to determine whether accessing and using this platform is lawful in your province, territory, or municipality.
Fortune Play Casino does not accept registrations from residents of jurisdictions where the platform is explicitly prohibited from operating. Registering with false location information constitutes a breach of these terms.
One Account Per Person
Each player may hold only one registered account. Creating duplicate accounts, whether under the same name, the same household, the same device, the same payment method, or the same IP address, is not permitted. Where duplicate accounts are identified, Fortune Play Casino will close the additional account or accounts. Bonuses claimed through duplicate accounts will be forfeited, and any winnings derived from them will not be paid out.
If you believe your account has been duplicated in error, contact support at support@fortune-play-casino-canada.com before any action is taken.
Account Registration Accuracy
You are required to provide accurate, complete, and current information at the time of registration. This includes your legal name as it appears on government-issued identification, your date of birth, your current residential address, and valid contact details. Providing false or misleading information at registration is grounds for immediate account closure.
If your personal details change after registration, for example due to a name change or a change of address, you are required to update your account information promptly. Contact our support team at support@fortune-play-casino-canada.com to arrange any updates that cannot be made directly within your account settings.
Identity Verification (KYC Procedures)
Fortune Play Casino is required under Canadian anti-money laundering legislation, including the Proceeds of Crime (Money Laundering) and Terrorist Financing Act, to verify the identity of its players. This verification process is commonly referred to as Know Your Customer, or KYC. It is a legal obligation and not optional.
Required Documentation
Players will be asked to provide the following before withdrawals are processed:
- A government-issued photo identification document, such as a Canadian passport, provincial driver’s licence, or provincial identification card
- Proof of current residential address dated within the past three months, such as a utility bill, bank statement, or government correspondence showing your name and address
- Confirmation of the payment method used to fund your account, which may include a photograph of the card (with the middle digits obscured) or a screenshot of an e-wallet or cryptocurrency wallet associated with your account
Fortune Play Casino may request additional documentation in circumstances where the initial submission does not fully satisfy verification requirements, or where a player’s account activity warrants enhanced due diligence. You agree to cooperate with these requests in a timely manner.
Verification Timelines
Submitting your verification documents proactively, before your first withdrawal request, is strongly encouraged. Accounts where verification is incomplete at the time of a withdrawal request may experience processing delays until documentation is reviewed and accepted. The review period for submitted documents is typically up to 72 hours on business days.
Funds will not be released from an account where KYC verification remains outstanding.
Account Security and Responsibility
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. Fortune Play Casino will not be held liable for any losses or damages arising from unauthorised access to your account resulting from your failure to keep these credentials secure.
You must notify Fortune Play Casino immediately if you suspect that your account has been accessed by an unauthorised party. Contact our support team through live chat on-site or by email at support@fortune-play-casino-canada.com.
You are prohibited from sharing your account with any other person, including family members. All gameplay, wagers, deposits, and withdrawals on a Fortune Play Casino account must be initiated by the registered account holder.
Accounts must not be used for any commercial purpose, including facilitating gambling on behalf of third parties, processing payments for other individuals, or any activity that resembles a business operation rather than personal recreational use.
Deposits
Accepted Payment Methods
Fortune Play Casino accepts deposits through the following payment methods:
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Bitcoin (BTC)
- Ethereum (ETH)
- USDT (Tether)
All deposits are processed in Canadian dollars (CAD). No currency conversion fees are applied to deposits made through any of the above methods.
Deposit Processing
Card and digital wallet deposits are credited to your account immediately in most cases. Cryptocurrency deposits are credited following the required number of blockchain confirmations, which is typically completed within 30 minutes under normal network conditions.
The minimum deposit amount varies by payment method. Please refer to the cashier section of your account for the current minimum and maximum deposit thresholds applicable to each method.
Deposit Sources
Deposits must come from accounts or cards held in your own name. You may not fund your Fortune Play Casino account using payment instruments that belong to another person. Deposits received from third-party sources will be returned and the account may be suspended pending investigation.
You confirm that all funds deposited are from a lawful source and are not connected to any form of criminal activity, including but not limited to proceeds of crime, money laundering, or fraud.
Withdrawals
Withdrawal Methods and Processing Times
Withdrawals are processed to the same method used for the most recent deposit, subject to the following timeframes:
- Visa and Mastercard: 1 to 3 business days from approval
- Apple Pay and Google Pay: 1 to 2 business days from approval
- Bitcoin, Ethereum, and USDT: typically under 1 hour from approval
Processing times begin once the withdrawal request has been approved by Fortune Play Casino’s payments team. The KYC verification status of your account is the primary factor affecting approval speed. Accounts with complete, verified documentation process faster than accounts where verification is pending.
Withdrawal Conditions
The following conditions apply to all withdrawal requests:
- Your account must be fully verified before any withdrawal is approved
- The minimum withdrawal amount varies by payment method and is displayed in the cashier section of your account
- Withdrawals cannot be processed to a payment method that was not used to fund the account, except in circumstances approved in writing by the Fortune Play Casino payments team
- Any active bonuses attached to your account must comply with their wagering requirements before associated winnings become withdrawable
- Fortune Play Casino reserves the right to conduct additional checks on withdrawal requests that exceed certain thresholds, in compliance with applicable anti-money laundering obligations
Withdrawal Refusals
Fortune Play Casino may decline a withdrawal request, delay processing, or freeze account funds where there is a reasonable basis to suspect fraud, misuse of the platform, a breach of these terms, or a legal obligation requiring further investigation. In such cases, the relevant team will contact you using the details registered on your account.
Bonuses and Promotional Offers
Welcome Package
New players at Fortune Play Casino are eligible for a Triple Welcome Package covering the first three deposits. The package provides up to CA$3,000 in bonus funds and 150 Free Spins, distributed across the three qualifying deposits as follows:
- First deposit: 300% match bonus
- Second deposit: match bonus as specified in the active promotion terms
- Third deposit: match bonus as specified in the active promotion terms, completing the package and the free spin allocation
A no deposit offer of 50 Free Spins may be available to new registrations. Eligibility and availability of the no deposit offer is subject to the promotion terms in effect at the time of registration.
General Bonus Terms
The following conditions apply to all bonuses offered by Fortune Play Casino unless otherwise specified in the individual promotion’s terms:
- Bonuses are available to players who have registered a verified account and are 18 years of age or older
- Each bonus is available once per player, household, IP address, and payment method, unless explicitly stated otherwise
- Bonus funds must be wagered a specified number of times (the wagering requirement) before any winnings derived from them may be withdrawn. The applicable wagering requirement for each bonus is stated in the promotion details
- Not all games contribute equally toward the wagering requirement. Contribution rates by game type are displayed in the applicable bonus terms
- Bonus Buy features within slot games may not contribute to wagering requirements at the same rate as standard gameplay. Refer to the specific bonus terms for confirmation
- Bonuses expire after the period specified in each promotion’s terms if the wagering requirement has not been met within that window. Expired bonuses and any associated winnings will be removed from the account
- Fortune Play Casino reserves the right to modify or cancel any promotion at any time, including removing a bonus from a player’s account if there is evidence of abuse or a breach of these terms
- Bonuses may not be transferred, sold, or exchanged for cash or any other form of consideration
Bonus Abuse
Fortune Play Casino monitors accounts for patterns consistent with bonus abuse, including but not limited to low-risk betting strategies designed specifically to meet wagering requirements while minimising genuine gameplay risk, coordinated play across multiple accounts, and systematic exploitation of promotional mechanics in a manner not consistent with recreational gambling.
Where bonus abuse is identified, Fortune Play Casino reserves the right to void the bonus, cancel associated winnings, and suspend or permanently close the account.
Gameplay Rules
Fair Use of the Platform
You agree to use the Fortune Play Casino platform solely for personal, recreational gambling purposes. Use of automated software, bots, artificial intelligence tools, or any other mechanism to interact with the platform on your behalf is strictly prohibited. Winnings accumulated through automated play will be voided.
You agree not to exploit any software errors, game glitches, technical vulnerabilities, or pricing errors. Winnings resulting from a demonstrable technical error are not valid and will not be paid. Fortune Play Casino will make reasonable efforts to resolve such errors promptly.
Game Results and Disputes
All game outcomes on Fortune Play Casino are determined by certified random number generators (RNGs) operated by the relevant game providers, including Evolution, Play’n Go, Playtech Live, PG Soft, BGAMING, Evoplay, Spribe, and others represented in the platform’s library of over 10,000 titles. These outcomes are not influenced by Fortune Play Casino.
In the event of a dispute regarding a game outcome, the records held by the game provider constitute the primary evidence. Players wishing to raise a dispute should contact support at support@fortune-play-casino-canada.com within 30 days of the disputed event. Disputes raised after this window may not be reviewable.
Currency
All account balances, deposits, withdrawals, bets, and winnings on Fortune Play Casino are denominated in Canadian dollars (CAD). No conversion is applied at any stage of the transaction cycle.
Privacy and Personal Data
Fortune Play Casino collects, processes, and stores personal data in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. By registering an account, you consent to the collection and use of your personal information for the purposes of account management, identity verification, regulatory compliance, and the delivery of the services described on the platform.
The types of data collected include your name, date of birth, residential address, contact details, payment information, and records of your activity on the platform including deposit and withdrawal history and gameplay data.
Your data will not be sold to third parties for marketing purposes. Data may be shared with third-party service providers where necessary to operate the platform, including payment processors, KYC verification providers, and regulatory authorities where disclosure is required by law.
For full details on how your personal data is handled, please refer to the Privacy Policy available at https://fortune-play-casino-canada.com/privacy-policy/.
You have the right to request access to the personal data held about you, to request corrections where information is inaccurate, and to request deletion of your data in circumstances where retention is no longer required by law or legitimate business need. Submit data requests to support@fortune-play-casino-canada.com.
Responsible Gambling
Our Commitment
Fortune Play Casino is committed to providing a gambling environment that supports informed, voluntary, and controlled play. Gambling is a form of entertainment. It carries financial risk and is not a reliable source of income. You should only wager amounts you can afford to lose without affecting your financial wellbeing or the wellbeing of those who depend on you.
Player-Controlled Tools
The following responsible gambling tools are available to all registered players through account settings:
- Deposit limits on a daily, weekly, or monthly basis. Reductions to deposit limits take effect immediately. Increases to limits are subject to a mandatory cooling-off period before they become active
- Session time reminders that notify you when you have been playing for a specified duration
- Reality checks that display your net win or loss position at regular intervals during gameplay
- Self-exclusion for defined periods ranging from a short-term break to permanent exclusion. Once a self-exclusion period is set, it cannot be reversed during the active period
Fortune Play Casino strongly encourages players to set deposit limits at registration, before play begins, rather than in response to a problem that has already developed. Setting a limit at an amount you are genuinely comfortable losing in full is the most effective way to keep your gambling experience within your control.
External Support
If you feel that your gambling has moved beyond your control, or if someone close to you has expressed concern about your gambling behaviour, free and confidential support is available through the following organisations:
- Gambling Therapy: https://www.gamblingtherapy.org/
- BeGambleAware: https://www.gambleaware.org/
These services are independent of Fortune Play Casino and provide support without any involvement from the platform.
Underage Gambling Prevention
Fortune Play Casino employs age verification measures as described in these terms. We also recommend that players with children use parental control software to restrict access to gambling-related websites on devices that children may use. Tools such as Gamban and Net Nanny can assist with this.
Anti-Money Laundering Compliance
Fortune Play Casino is required by Canadian federal law, specifically the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and regulations administered by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), to maintain an anti-money laundering compliance program. This program includes customer identification, transaction monitoring, and reporting obligations.
By registering and using the platform, you acknowledge that:
- Fortune Play Casino is legally required to report certain transactions and suspicious activity to regulatory authorities, including FINTRAC, without prior notice to the account holder
- Your account may be frozen during an investigation without prior warning where the platform has a legal obligation to preserve funds pending investigation
- Large transactions and certain patterns of activity may trigger enhanced due diligence reviews, during which additional documentation may be requested
- All funds deposited must originate from legal sources, and you warrant that this is the case each time you make a deposit
Cooperation with these requirements is not optional. Accounts that are uncooperative during a compliance review will be suspended, and funds may be withheld pending resolution.
Intellectual Property
All content on the Fortune Play Casino platform, including but not limited to the website design, logos, text, graphics, software, and game interfaces, is the intellectual property of Fortune Play Casino or its licensed content providers. No part of this content may be reproduced, distributed, transmitted, adapted, or commercially exploited without prior written permission.
The game content provided by third-party studios including Evolution, Play’n Go, Playtech Live, PG Soft, BGAMING, Evoplay, Spribe, and others is subject to those providers’ intellectual property rights and is used under licence. You may not record, copy, or redistribute game footage from the platform.
Limitation of Liability
Fortune Play Casino provides its services on an “as available” basis. While reasonable efforts are made to ensure the platform is accessible at all times, the casino does not guarantee uninterrupted access and will not be liable for losses resulting from:
- Temporary unavailability of the platform due to maintenance, technical failures, or circumstances beyond the casino’s reasonable control
- Delays in the processing of deposits or withdrawals caused by payment service providers, banking institutions, or blockchain network congestion
- Internet connectivity issues on your end that affect your ability to access or use the platform
- Game interruptions caused by your device, your internet connection, or factors external to Fortune Play Casino’s infrastructure
- Actions taken by third parties, including payment processors or game providers, that are outside the direct control of Fortune Play Casino
Fortune Play Casino’s total liability to any individual player for any cause will not exceed the total amount deposited by that player in the 12 months preceding the event giving rise to the claim.
Nothing in these terms limits Fortune Play Casino’s liability for fraud, gross negligence, or any matter for which liability cannot be excluded by law.
Account Closure and Termination
Voluntary Closure
You may close your Fortune Play Casino account at any time by contacting support at support@fortune-play-casino-canada.com or by calling +1 416 555 0147. Upon closure, any verified, withdrawable balance will be returned to you via your registered payment method, subject to standard withdrawal processing times.
Bonus funds and winnings derived from uncompleted wagering requirements are not withdrawable upon voluntary closure.
Closure by Fortune Play Casino
Fortune Play Casino reserves the right to suspend or permanently close any account where:
- A breach of these Terms and Conditions has occurred or is reasonably suspected
- Identity verification cannot be completed to the required standard
- The account is associated with fraudulent activity, bonus abuse, or multi-accounting
- A regulatory or legal obligation requires the account to be closed or suspended
- The player has requested self-exclusion
Where an account is closed by the casino due to a breach by the player, any bonus funds, associated winnings, and promotional awards will be forfeited. Verified, legitimately won funds held in the account at the time of closure will be returned subject to any legal holds or investigations in progress.
Complaints and Dispute Resolution
Raising a Complaint
If you have a complaint about any aspect of your experience with Fortune Play Casino, the first step is to contact our support team directly:
- Live chat: available 24 hours a day, 7 days a week through the platform
- Email: support@fortune-play-casino-canada.com
- Telephone: +1 416 555 0147
Please provide your account username, a clear description of the issue, and the date or dates the issue occurred. Supporting evidence such as screenshots is helpful where applicable.
Escalation
If you are not satisfied with the resolution provided by the support team, you may request that your complaint be escalated to a senior review. Escalation requests should be submitted in writing to support@fortune-play-casino-canada.com with the subject line “Escalation Request” and will receive a formal response within 10 business days.
If an escalated complaint remains unresolved to your satisfaction, you may direct the matter to the relevant licensing authority under licence OGL/2023/174/0082 for further review.
Governing Law
These Terms and Conditions are governed by the laws of Canada applicable in the Province of Ontario, without regard to conflict of law provisions. Any dispute arising from these terms or from your use of the Fortune Play Casino platform that cannot be resolved through the complaint procedures described above will be subject to the exclusive jurisdiction of the courts of the Province of Ontario.
Miscellaneous
If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, that provision will be severed from these terms, and the remaining provisions will continue in full force and effect.
Failure by Fortune Play Casino to enforce any provision of these terms at any time does not constitute a waiver of the right to enforce that provision in the future.
These Terms and Conditions, together with the Privacy Policy, Cookie Policy, and Responsible Gambling Policy published on the Fortune Play Casino website, constitute the entire agreement between you and Fortune Play Casino with respect to your use of the platform.
For questions about these terms, contact us at support@fortune-play-casino-canada.com or in writing at CF Toronto Eaton Centre, 220 Yonge Street, Suite 110, Toronto, ON M5B 2H1, Canada.