Who We Are and How to Reach Us
Fortune Play Casino operates this website at https://fortune-play-casino-canada.com/ and is responsible for the personal information you share with us. Our registered office is located at CF Toronto Eaton Centre, 220 Yonge Street, Suite 110, Toronto, ON M5B 2H1. You can contact our privacy team directly at support@fortune-play-casino-canada.com or by calling +1 416 555 0147.
This Privacy Policy explains what personal information Fortune Play Casino collects from players and visitors based in Canada, why we collect it, how we use it, who we may share it with, and what rights you have over your own information. It applies to all interactions with our website, our mobile applications for iOS and Android, our customer support channels, and any marketing communications we send.
Fortune Play Casino is committed to complying with Canada’s federal Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL), the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA), and applicable provincial privacy statutes including Quebec’s Act respecting the protection of personal information in the private sector (Law 25), Alberta’s Personal Information Protection Act (PIPA Alberta), and British Columbia’s Personal Information Protection Act (PIPA BC). Where provincial law applies and provides stronger protections than PIPEDA, we follow the provincial standard.
The Information We Collect
Information You Give Us Directly
When you register an account, transact, or contact us, we collect information you provide. This includes:
- Full legal name, date of birth, and residential address
- Email address and telephone number
- Government-issued identification documents such as a passport, provincial driver’s licence, or provincial identity card
- Proof of address such as a utility bill or bank statement dated within the last three months
- Payment information including card numbers, digital wallet identifiers, and cryptocurrency wallet addresses associated with deposits and withdrawals made via Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, Ethereum, or USDT
- Username, password, and security question responses
- Communications you send us through live chat, email, or telephone
- Responsible gambling preferences including deposit limits, session time reminders, and self-exclusion requests
Information We Collect Automatically
When you visit our website or use our mobile app, certain technical information is collected automatically. This includes:
- IP address and approximate geolocation derived from it
- Device type, operating system, browser type and version
- Session timestamps, pages visited, and navigation patterns
- Game activity including titles played, session duration, bets placed, and results
- Bonus interactions, including which promotions you viewed and whether you claimed them
- Crash and error logs when technical issues occur during a session
This information is collected using cookies, pixel tags, server logs, and similar technologies. Our Cookie Policy, available on our website, provides full details on each category of cookie we use and how to manage your preferences.
Information from Third Parties
We may receive information about you from third parties in specific circumstances. Payment processors and financial institutions provide transaction confirmation data and fraud screening signals. Identity verification services we use to satisfy our legal Know Your Customer (KYC) obligations may confirm the authenticity of documents you submit. Where permitted by law, credit reference agencies and fraud prevention databases may provide relevant data to help us assess financial crime risk. If you access our site through a link from an affiliate partner, that partner may share a referral identifier with us.
Why We Collect and Use Your Information
Legal Obligations That Require It
Several uses of your personal information are not discretionary. They are required by Canadian law and our operating licence OGL/2023/174/0082.
Under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act, we are required to verify the identity of our players, monitor transactions for indicators of money laundering or terrorist financing, and report certain transactions to the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). This means we will always collect identity documents before processing withdrawals above regulatory thresholds and may ask for additional information about the source of funds where transactions raise compliance flags.
Canadian gambling regulations require us to verify that every registered player is at least 18 years of age and is not self-excluded from gambling services. We check the name and date of birth you provide against the documents you submit and, where provincial regulations apply, against self-exclusion registries. If there is a mismatch, we will suspend the account pending clarification.
We are also required to maintain accurate records of player activity, financial transactions, and identity verification outcomes for defined retention periods set out in our regulatory obligations. These records may be requested by law enforcement or regulatory authorities.
Performing Our Contract with You
The core operation of your player account depends on processing your information. Without it, we cannot open your account, accept deposits, process withdrawals, credit bonuses, run the games you play, or provide customer support. Specifically, we use your information to:
- Create and manage your account
- Process deposits and withdrawals in Canadian dollars across all supported payment methods
- Credit and track welcome bonuses, free spins, and ongoing promotions across your first three deposits and beyond
- Authenticate your identity when you log in
- Provide live chat, email, and telephone support
- Maintain your responsible gambling settings including deposit limits and self-exclusion periods
- Send transaction confirmations and account notifications
Legitimate Interests
Where we rely on legitimate interests as a legal basis under PIPEDA, we balance those interests against your own. The purposes we pursue under legitimate interests include:
- Fraud detection and prevention across our payment systems and player accounts
- Network and information security, including monitoring for unauthorised access attempts
- Improving the platform by analysing how players navigate the site and which features they use most
- Internal record-keeping, business analytics, and operational reporting
- Enforcing our Terms and Conditions where a player has breached them
You may object to processing based on legitimate interests. If you do, we will assess whether our interests override your objection or whether we should stop the relevant processing. Contact us at support@fortune-play-casino-canada.com to make this request.
Consent-Based Uses
Where we rely on your consent, you can withdraw it at any time without affecting the lawfulness of processing that took place before withdrawal. We rely on consent for:
- Sending promotional emails, SMS messages, and push notifications about bonuses, new games, and casino news
- Placing non-essential cookies on your device, as described in our Cookie Policy
- Sharing your information with selected partners for joint marketing activities where you have specifically opted in
You can manage consent for marketing communications at any time through your account settings or by clicking the unsubscribe link in any email we send. Withdrawing consent for marketing does not affect your ability to use the platform.
Age Verification and Protection of Minors
Fortune Play Casino does not knowingly collect personal information from anyone under the age of 18. Age verification is a mandatory step during registration. We cross-reference the date of birth you provide against identity documents during our KYC process. Where we discover that an account has been registered by a person under 18, we will immediately close the account, return any deposits in accordance with our legal obligations, and delete the associated personal information except where retention is required by law.
If you believe a minor has registered an account on our platform, please contact us immediately at support@fortune-play-casino-canada.com.
Sharing Your Personal Information
Fortune Play Casino does not sell personal information. We do not trade your data for commercial value with unaffiliated third parties. Information is shared only in the circumstances described below.
Service Providers
We engage third-party companies to help us operate the platform. These include payment processors who handle card and crypto transactions, identity verification providers who assist with KYC obligations, cloud hosting and infrastructure providers, game providers including Evolution, Play’n Go, Playtech Live, PG Soft, BGAMING, Evoplay, and others whose software runs on our platform, fraud detection services, and customer support technology providers. These companies process your information only on our behalf and under contractual terms that require them to protect it and use it only for the purposes we specify.
Regulatory and Legal Disclosure
We may disclose personal information to FINTRAC and other government authorities in fulfilment of our obligations under the PCMLTFA without prior notice to you. We will also disclose information in response to a valid court order, subpoena, or other legal process, and to law enforcement where disclosure is required by law or where we believe in good faith that disclosure is necessary to protect the safety of any person or to prevent a serious threat to public safety.
Responsible Gambling Registries
Where provincial or national self-exclusion programmes exist and you request self-exclusion, we may share limited information with the relevant registry to enforce your exclusion across participating operators. This sharing is done in your direct interest and, where required, with your consent.
Business Transfers
If Fortune Play Casino is involved in a merger, acquisition, or sale of all or part of its assets, personal information held by us may be transferred to the acquiring entity as part of that transaction. We will notify affected users before any such transfer results in a change to this Privacy Policy or a material change in how your information is handled.
International Transfers of Personal Information
Some of the service providers we work with may process your information outside of Canada. When personal information is transferred outside Canada, we take steps to ensure it receives comparable protection, including through contractual arrangements that meet the standards required under PIPEDA’s accountability principle. If you are a resident of Quebec, we note that Law 25 requires privacy impact assessments before certain cross-border transfers. We conduct these assessments for transfers to jurisdictions that do not provide a level of privacy protection equivalent to Quebec’s legislation.
If you have questions about the countries to which your data may be transferred, contact us at support@fortune-play-casino-canada.com.
Retention of Your Personal Information
We retain personal information only for as long as it is needed for the purposes for which it was collected, unless a longer retention period is required by law.
- Account data including identity documents, transaction history, and game activity is retained for a minimum of five years after account closure to meet our obligations under the PCMLTFA and our operating licence.
- Communications with customer support are retained for up to three years from the date of the interaction.
- Financial transaction records are retained for a minimum of seven years for tax and audit purposes.
- Marketing consent records are retained for as long as they are relevant to demonstrate compliance with CASL.
- Technical and log data is retained for up to 24 months for security and debugging purposes.
Once the applicable retention period has passed, information is securely deleted or anonymised so that it can no longer be linked to you as an individual.
Security of Your Personal Information
Fortune Play Casino implements technical and organisational safeguards proportionate to the sensitivity of the information we hold. These include industry-standard SSL/TLS encryption for all data transmitted between your browser or app and our servers, encryption of payment credentials at rest, role-based access controls that limit who within our organisation can access personal data, multi-factor authentication requirements for systems that process sensitive player information, regular security assessments and penetration testing, and staff training on data handling obligations.
No system is completely immune from unauthorised access. In the event of a data breach that poses a real risk of significant harm to affected individuals, we will notify the affected players and, where required under applicable law, the Office of the Privacy Commissioner of Canada or relevant provincial authority, within the timeframes prescribed by law.
Your Privacy Rights
As a resident of Canada, you have the following rights regarding your personal information held by Fortune Play Casino.
Right to Access
You may request a copy of the personal information we hold about you, along with an explanation of the purposes for which it is used and who it has been disclosed to. We will respond within 30 days of receiving a valid request, or within the extended period permitted by law if the request is complex.
Right to Correction
If personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to ask us to correct it. Corrections to your registered name, address, and contact details can often be made directly in your account settings or by contacting support.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw it at any time. This applies to marketing communications and non-essential cookies. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal, and it does not affect processing that relies on a different legal basis such as legal obligation or contract performance.
Right to Object
You may object to processing of your personal information that is based on our legitimate interests. We will assess your objection and respond within 30 days. In some cases, our compliance or fraud prevention obligations may mean we continue certain processing regardless of your objection.
Right to Complain
If you believe we have handled your personal information in a way that violates applicable Canadian privacy law, you may file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca, or with the applicable provincial privacy commissioner in your province. We encourage you to contact us at support@fortune-play-casino-canada.com first so that we have the opportunity to address your concern directly.
Quebec Residents: Additional Rights Under Law 25
Residents of Quebec have additional rights under Quebec’s Act respecting the protection of personal information in the private sector. These include the right to data portability in a technological format, the right to request that automated decisions affecting you be reviewed by a person, and enhanced rights to be forgotten in certain circumstances. To exercise any of these rights, contact us at support@fortune-play-casino-canada.com with the subject line “Quebec Privacy Rights Request.”
Responsible Gambling and Your Data
Personal information you provide in the context of responsible gambling tools is treated with particular care. Deposit limits, session time settings, reality check preferences, and self-exclusion elections are processed for your direct benefit and are not used to profile you for marketing purposes. Self-exclusion records are maintained for the duration of your exclusion period and for a reasonable time thereafter to prevent circumvention of your own request.
Fortune Play Casino works with Gambling Therapy (gamblingtherapy.org) and BeGambleAware (gambleaware.org). If you contact either of these organisations, your communications with them are governed by their own privacy policies, not ours.
Cookies and Tracking Technologies
We use cookies and similar technologies on our website and mobile app. Some of these are strictly necessary for the platform to function. Others are used for performance analysis, personalisation, and marketing. Our Cookie Policy provides a full breakdown of the cookies we use, their purposes, their lifespans, and how you can manage your preferences through your browser settings or our cookie consent tool. The Cookie Policy is available on our website.
We do not respond to Do Not Track signals from browsers at this time, because there is no consistent industry standard for how such signals should be interpreted. We do, however, provide granular cookie controls through our consent management platform.
Marketing Communications
We will only send you marketing emails, SMS messages, or push notifications if you have given us express or implied consent under Canada’s Anti-Spam Legislation. Express consent means you have actively opted in. Implied consent may exist in limited circumstances, such as where you have an existing business relationship with us and have not opted out.
Every marketing message we send includes a clear and functional unsubscribe mechanism. Unsubscribe requests are processed within 10 business days, as required by CASL. Unsubscribing from marketing does not affect transactional communications such as deposit confirmations, withdrawal notifications, and account alerts, which we send as part of our contract with you.
Links to Third-Party Sites
Our website and communications may contain links to external websites including game providers, responsible gambling organisations, and payment partners. When you follow a link to a third-party site, you leave our platform and that site’s own privacy policy governs how your information is handled. We are not responsible for the privacy practices of third-party sites and encourage you to read their policies before sharing personal information with them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or regulatory guidance. When we make a material change, we will notify registered players by email or by placing a prominent notice on our website. Continued use of the platform after the notice period constitutes acceptance of the revised policy. If you do not agree with a change, you may close your account by contacting us at support@fortune-play-casino-canada.com.
Contact Us About Privacy
For any questions, requests, or concerns about this Privacy Policy or the way Fortune Play Casino handles your personal information, please contact us through any of the following channels:
- Email: support@fortune-play-casino-canada.com
- Phone: +1 416 555 0147
- Post: CF Toronto Eaton Centre, 220 Yonge Street, Suite 110, Toronto, ON M5B 2H1
We aim to acknowledge all privacy-related correspondence within five business days and to provide a substantive response within 30 days. If your request is complex or involves a large volume of information, we will let you know within the initial 30-day period if additional time is required and the reason for the extension.